FAQs
Frequently Asked Questions about Shipping, Returns, Jewelry and Payments.
What countries do you ship to? is it free?
We ship to US and Canada, for free!
How long does shipping take?
Shipping itself will take 7-10 days however due to the made to order nature of our products it takes us about 3 weeks to complete our production with precision and quality test and move around our product to ensure you get the best from us.
How will my order be shipped?
We use Canada post and it's partners to ship across Canada and The United States of America. Our Standard Shipping time is around 7-10 Business days.
What should I do if my order is delayed?
We're very sorry if you're experiencing delays, we work around the clock to make sure our fulfillment process is smooth and fast.
If however you still get abnormally long shipping time, we'll be informed automatically and we'll get to it, but also please don't hesitate to reach out to us if you have any extra concerns or questions.
Returns & Refunds
What is your return policy?
Please refer to our returns policy here.
Please reach out to us at through our contact page to begin with your return process.
How long do I have to return an item?
You will have 2 weeks to return your order, we're not super strict so will probably process your return if it is with a fair reason, we want to make sure you are happy with your purchase, but please go through our returns policy here.
Please reach out to us at through our contact page to begin with your return process.
Do I have to pay for return shipping?
No, we will cover you, we will send you a shipping label. please go through our returns policy here.
Please reach out to us at through our contact page to begin with your return process.
Do you charge a restocking fee for returns?
Yes, we charge a 10% restocking fee, however we offer free restocking if you opt for store credit. You can go through our returns policy here.
Please reach out to us at through our contact page to begin with your return process.
Jewelry
What materials are used in your jewelry?
Our jewelry is crafted using high-quality materials, including sterling silver, gold plating, freshwater pearls, and a variety of gemstones. Each piece is designed to ensure durability and timeless elegance.
Are your pieces hypoallergenic?
Yes, most of our pieces are hypoallergenic. We use materials like sterling silver and nickel-free alloys to minimize the risk of irritation. If you have specific sensitivities, feel free to contact us for more details about a particular item.
How do I care for my jewelry?
To maintain the beauty of your jewelry, store it in a cool, dry place away from direct sunlight and moisture. Clean your pieces gently with a soft cloth after wearing to remove oils or dirt. For more thorough cleaning, use mild soap and water, but avoid harsh chemicals that can damage the materials.
Will the jewelry tarnish over time?
Some jewelry, especially sterling silver, may naturally tarnish over time due to exposure to air and moisture. To prevent tarnishing, store your pieces in an airtight container and polish them regularly with a silver cloth. Our gold-plated jewelry is designed to resist tarnishing when cared for properly.
Do you use genuine gemstones and pearls?
Yes, we use genuine gemstones and cultured freshwater pearls in our jewelry. Each piece is carefully selected for its quality and beauty to ensure you receive a product that stands out.
Do you provide certifications for your gems?
Yes, we do provide certifications for our moissanite gems.
Are your materials ethically sourced?
We are committed to sustainability and strive to source our materials responsibly. While not all materials are fully eco-certified, we work with suppliers who share our dedication to ethical and environmentally conscious practices.
Payments
Is my payment information secure?
Yes, your payment information is fully secure. We use trusted and encrypted payment processors to ensure your data is protected throughout the transaction.
Can I pay in installments?
We're very sorry, we don't have the ability to provide this feature however we're looking to implement this feature soon.
Can I use a gift card or discount code?
Yes, you can apply a gift card or discount code during checkout. Simply enter the code in the designated field, and the discount will be applied to your total.
Do you accept international payments?
Yes, we accept international payments. Currency conversion will be handled by your payment provider based on current exchange rates.